Early/Late Arrivals & Pet Collection:

We do appreciate clients may be late through no fault of their own, however we also have a duty to our other clients who keep to their appointment times.  At Carlisle Street Grooming Studio, we provide a one-on-one service for your dog with our grooming team. As a result, we have a limited timeframe to have them collected from our salon. Therefore, we ask that you are available to collect your dog when the groom is complete.  If you are 10 minutes late to drop off or outside of the 1 hour window to collect your dog from grooming, there is a $25 per 15min surcharge.

Deposits, Prepayments & Cancellation Fees Apply to:

• Clients who arrive late
• Clients who are late to collect their dog
• Clients who miss an appointment
• Clients who cancel less than 48 hours prior
• Pre-payment may be requested for clients who continue to be late for appointments

Pricing:

We are a bespoke dog grooming studio, with our prices reflecting the time, care and expertise that go into getting the groom right for each and every dog. Prices are ‘from’, and will vary depending on breed, size, coat condition, temperament/behaviour and style requests (breed standard/show cuts involve extra time and skill and will incur an extra charge).

Any initial prices quoted over the phone or online, are indicative only and subject to confirmation at the consultation.

We reserve the right to charge additional fees for services we consider above the normal, covered by our standard rates (such as behaviour or matted fur).

View our price list here.

Matted coats are painful and detrimental to your dog’s health and will be clipped as short as necessary to safely remove the matting. We will consult with you prior to the groom as to what length may be required to eliminate all matting.

Surcharges:

We have been able to keep our surcharges to a minimum with there only being a few categories: We always try to keep any surcharges to a minimum where possible. Any surcharges we do add on or suggest is always in the best interest of your pet, and are things we know will make your dog feel better, relieve pain and itching and help improve the health of them and their coat and skin. Surcharges may include things such as matted fur, existing skin conditions, fleas or mites, hygiene area matting, tear staining, excessive ear hair to name a few. These conditions can vary from things that are normal for a certain breeds like double coats, behaviours like anxiety or fear, or medical conditions like skin irritations and infections or parasites. We will consult with you prior to the groom or during the groom if required as to what may be needed and the expected costs involved.

Health:

If your dog is unwell (eg. vomiting, diarrhoea, kennel cough) please don’t bring him/her to the studio, for their own comfort, and the safety of our other canine clients. Please advise us of any change in your dogs health or medical condition upon arrival, so that we may update your pets file. We are unable to accept dogs which are in season or pregnant.
All pooch’s receive a health check before their groom will commence, if we come across any abnormalities or issues then we will inform you of this when you collect your dog and give you advice on what to do next.

Satisfaction Policy:

If for any reason you are not completely satisfied with the treatment received, please advise us within two business days so we can do our best to rectify it. Your satisfaction is important to us, so if you’d like something done differently, let us know, and we’ll do our utmost to make it perfect.