Early/Late Arrivals & Pet Collection:

We do appreciate clients may be late through no fault of their own, however we also have a duty to our other clients who keep to their appointment times.  At Carlisle Street Grooming Studio, we provide a one-on-one service for your dog with our grooming team. As a result, we have a limited timeframe to have them collected from our salon. Therefore, we ask that you are available to collect your dog when the groom is complete.

Deposits, Prepayments & Cancellation Fees:

• We reserve the right to charge 100% of the reserved service amount for appointments missed due to lateness
• Clients who cancel less than 24 hours prior will be charged 100% of the reserved service amount and may be requested to pay the full cost up front on future bookings
• Pre-payment may be requested for clients who continue to be late for appointments
• All deposits are used as a part payment towards your service
• Deposits are non-refundable
• Deposits will be taken in the event of late cancellations/no-shows as outlined in our cancellation and rescheduling policy above
• New customers may be asked to pay a $50 deposit.
• Deposits can be made either by card or cash.

Pricing:

We are a bespoke dog grooming studio, with our prices reflecting the time, care and expertise that go into getting the groom right for each and every dog. Prices are ‘from’, and will vary depending on breed, size, coat condition, temperament/behaviour and style requests (breed standard/show cuts involve extra time and skill and will incur an extra charge).

Any initial prices quoted over the phone or online, are indicative only and subject to confirmation at the consultation.

We reserve the right to charge additional fees for services we consider above the normal, covered by our standard rates (such as aggression, or matted/neglected fur).

Prices are subject to change without prior notice.

View our price list here.

Matted coats are painful and detrimental to your dog’s health and will be clipped as short as necessary to safely remove the matting. We will consult with you prior to the groom as to what length may be required to eliminate all matting.

Surcharges:

We have been able to keep our surcharges to a minimum with there only being a few categories:

• Double / Long Coat
• Anxious/Aggressive

If your dog shows aggression during the grooming process, an ‘Aggressive Fee’ may apply. The safe application of a muzzle may also be necessary for a short amount of time for our safety.

Time Consuming & Flea Control:

Please note that dogs with fleas will be given a treatment of Capstar at a cost to you, and an additional flea control shampoo. The total surcharge cost is due to dogs with fleas being washed 2-3 times with specialist shampoo, towels must be bagged and laundered separately, and the studio thoroughly cleansed and disinfected.

Health:

If your dog is unwell (eg. vomiting, diarrhoea, kennel cough) please don’t bring him/her to the studio, for their own comfort, and the safety of our other canine clients. Please advise us of any change in your dogs health or medical condition upon arrival, so that we may update your pets file. We are unable to accept dogs which are in season or pregnant.
All pooch’s receive a 10 point health check before their groom will commence, if we come across any abnormalities or issues then we will inform you of this when you collect your dog and give you advice on what to do next.

Satisfaction Policy:

If for any reason you are not completely satisfied with the treatment received, please advise us within 2 business days so we can do our best to rectify it. Your satisfaction is important to us, so if you’d like something done differently, let us know, and we’ll do our utmost to make it perfect.